It is envisaged that by the close of the programme, these new managers will be able to:

1. Identify and Describe their new managerial roles and job challenges more clearly including deliverable s (KPls & p[rojects) in support of the company’s business goals.

2. Demonstrate better managerial and leadership behaviors with more strategic thinking while still ensuring operational efficiency & effectiveness of their teams.

3. Handle disagreements, disciplinary and sub performance situations and even conflicts effectively within his team and between himself and team members.

4. Communicate well with all stakeholders (superiors, peers, subordinates and customers, suppliers) and influence them to mutually beneficial outcomes in line with the company’s aspiration

5. Build team camaraderie and empowerment to get things done including the use of emotional and social intelligence.

6. Earn the respect and cooperation of all in his team by own exemplary behavior, words and action with fair play, integrity and due consideration.

7. Coach and help team members to monitor and improve on performance by personal attention or by appropriate delegation. Also coach to develop capabilities.

8. Encourage and motivate others for higher level performance delivery.

9. Be more confident and aware of own capabilities and preferences (bias) and continually seek to improve. Seeking help when needed.

10. Regularly communicate and explain the company’s goals and aspirations to staff and get their feedback to share with superiors

Seminar info


Day 1

MODULE 1: Role. Responsibilities &
Challenges of a New manager

  • New Manager’s roles, responsibilities & challenge in delivering on exportation. – Input & discussion.
  • Managerial and Leadership behavior
    & style effectiveness – Fishbowl discussion Basic strategies thinking in decision making & problem solving – Case response

MODULE 2: Role. Safe Development & Company Spokesperson

  • Self-Awareness & Confidence and seeking help when need – input & discussion
  • Listening to staff , feedback on performance and feed forward-group brainstorm
  • Share, explain and live Company’s vision, mission & values & business model and how we can all support/contributes – practice session
Day 2

MODULE 3: Manaqinq Performance &
Coaching of others

  • Coaching others for Performance and Improvement & Development – input & discussion.
  • Listening to staff, feedback on performance and feedforward — practice session.
  • Empowering & Motivating for Performance: strategies — sharing experiences

MODULE 4: Team Leadership
Communication & Handling Conflict

  • Handling conflict and disciplinary situations in teams — case response
  • Communication & Influencing skills as a leaders of teams Seven Habits of Effective Managers – Fishbowl Discussion & Challenge
  • Use of Emotional & Social Intelligence: identifying & practicing how to’ solve problem
Day 3

MODULE 5: Personal Profilinq &
Effectiveness Assessment

  • Strength Profiling: 2 x Profiles: HBDI, FIRO-B & Leadership style.
  • Assessment of Personal Effectiveness: Group Feedback to self & Discussion
  • Group Behaviour-based interview: practice using Johari Window

MODULE 6:Delivering to Expectations
of Stakeholders & Company.

  • What are my Deliverables (KPls), my job Challenges? – personal reflection & sharing
  • What are Stakeholders Expectations Expectations ‘customers’)- ldentifying, prioritising and planning response.
  • Personal Plan of Action to job & stakeholder challenges – group work & personal sharing.






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Founder of Obsnap Instruments Sdn Bhd (1997) and Obsnap Group of Companies.

With over 20 years of expeirence in the line of supplying & distributing Metrology (Measuring), Marterial Testing, Detection, Inspection & Analytical, instruments, equipment & systems.

Shone Fone focuses on introducing our various products & services available under Obsnap Group of Companies.

“Our business idea is based on a partnership with the customer where we take 100% responsibility to design and ensure our manufactured equipment and services is the right solution the first time we offer to customer. And we are here to stay, to support, to progress together.”

Victor Foo


Victor, an engineer and a graduate of Imperial College, London with a Masters in Business Administration, has served with Shell Malaysia and Shell Singapore for 30 years in various managerial positions, viz. technical engineering, marketing sales, employee & industrial relations, HR strategies & planning, recruitment & compensation. His life-work interest in people and organisational development shifted his focus from engineering to HR & OD issues, particularly in learning and development. Recently, with his continued interest in marketing, he has developed very participative action-learning workshops in business skills and commercial sense. These workshops, introduced into Shell Companies in Asia-Pacific have had excellent reviews and also successfully conducted for Shell customers and business associated companies and, presently, used by companies to develop business management skills for their people.