FAQ
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General FAQ
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Obsnap Group, established in 1997, is a consortium of companies specializing in the supply and servicing of testing and measuring instruments. Their offerings encompass metrology, material testing, environmental simulation, analytical instruments, calibration services, automation solutions, and KPI management systems. The group comprises entities like Obsnap Instruments, Victor Equipments Resources, JS Analytical, Obsnap Calibration, and Victor Manufacturing.
Obsnap Group is committed to delivering fast and accurate measurement solutions. They provide expert consultation to address quality control and assurance challenges, ensuring tailored solutions that meet specific client requirements.
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Yes, Obsnap Group provides full after-sales support, including installation, maintenance, troubleshooting, spare parts, and technical guidance to ensure clients get long-term value from their equipment.
Obsnap Group caters to both local and international clients. Their partner network allows them to support regional and global projects.
Yes, Obsnap specialists offer consultation sessions to understand your requirements and recommend equipment that best suits your operational needs and budget.
Calibration & Testing Services
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Obsnap Calibration Sdn Bhd offers professional calibration services accredited with MS ISO/IEC 17025 and recognized under the ILAC MRA. Their services aim to reduce measurement errors and comply with international standards, serving industries such as automotive, aviation, construction, and pharmaceuticals.
While a general recommendation is every 12 months, the calibration frequency depends on factors like equipment usage, operating conditions, and industry requirements. Regular calibration ensures measurement accuracy and compliance with quality standards.
Obsnap offers comprehensive testing services, including material testing to determine suitability for specific applications. These services help in meeting regulatory requirements, selecting appropriate materials, evaluating product designs, and verifying production processes.
Yes, Obsnap Calibration offers both in-lab and on-site calibration services, depending on the equipment type and customer preference.
Turnaround time depends on the complexity of the equipment. Standard calibrations can be completed within a few working days, while specialized instruments may require more time.
Yes, Obsnap Calibration issues certificates traceable to national and international standards, ensuring compliance with ISO and regulatory audits.
Products & Industries Served
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Obsnap serves a diverse range of industries, including automotive, aerospace, civil engineering, electronics, petroleum, plastics, pharmaceuticals, and food processing.
Obsnap's product offerings include:
- ♦ Testing & Measuring Instruments
- ♦ Material Testing & Sample Preparation Equipment
- ♦ Environmental Simulation Chambers
- ♦ Analytical Instruments
- ♦ 3D Printers and Scanners
- ♦ Factory Automation Solutions
- ♦ Labelling, Printing, and Marking Machines
Yes, depending on the project, Obsnap can provide customized setups or integrate automation and data acquisition systems tailored to industry processes.
All products purchased from Obsnap come with a standard manufacturer’s warranty, with extended warranty options available for certain items.
Yes, Obsnap provides installation and user training to ensure operators can handle equipment correctly and maximize efficiency.
Partnerships & Dealerships
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Obsnap welcomes partnerships with dealers and suppliers. Interested parties can fill out the Dealership Form available on our website to initiate the process.
Obsnap collaborates with various international partners and distributors from Europe, the United States, and China. You can view some of them in our Business Partners page.
Yes, Obsnap works closely with its dealer network, offering marketing materials, product training, and technical support to help dealers succeed.
Interested partners should demonstrate industry experience, a reliable customer base, and the ability to provide quality service. Application is through the Dealership Form on the website.
Training & Workshops
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Yes, through the Obsnap Academy, they provide training in areas such as calibration, metrology, machine and equipment handling, quality control, automation, and maintenance.
Obsnap organizes seminars and workshops covering topics like colour measurement, coating thickness, and 3D printing. Upcoming events and details are listed on their Events & Seminars page.
Yes, Obsnap Academy provides tailored training programs based on your industry, equipment type, and staff skill level.
Yes. In addition to in-person sessions, Obsnap Academy offers virtual training courses and webinars for greater flexibility.
KPI & Performance Management
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Obsnap provides a comprehensive KPI system through DoerHRM, focusing on performance management, OKR strategy, employee engagement, rewards, and recognition. This system aids in building effective teams and enhancing managerial capabilities.
Yes, Obsnap offers KPI training and online courses to help organizations implement and manage their performance strategies effectively.
Yes. The KPI system is scalable and designed for both SMEs and large enterprises. It can be customized to fit company size and structure.
Yes, DoerHRM’s KPI platform supports integration with existing business systems, ensuring a seamless workflow for managers and employees.